What should your AI agent help customers do?

Start with the job, then explore the workflow in detail.

Get help with a problem

AI customer support for approved answers, routine troubleshooting, Freshdesk or Zendesk tickets and requests that need your team.

Explore a workflow for your sector

Some conversations need a more specific process.

One useful starting point. A process you can build on.

You do not need to automate every conversation at once. Start with a repeatable task your team already knows well.

If answering is the main problem, begin with general call handling or overflow coverage. If staff spend time arranging appointments, start with the booking journey. If callers need help deciding what to buy or solving a problem, explore sales qualification or customer support.

Then connect the channels and business systems that the chosen workflow needs. Messaging is available as an add-on, and the integrations directory helps you explore the relevant platforms.

A team behind the technology

From your first use case to a working AI agent

Tell us where conversations get stuck. Our team turns your process into a configured AI workflow, with ongoing maintenance and support.

  1. We Learn Your Process

    Choose the first use case and walk us through the conversations, information and handoffs it needs.

  2. Train & Connect the AI

    We configure the agent and the business-system connections for the agreed workflow.

  3. Go Live

    Test representative conversations and exceptions with our team before activation.

  4. Monitor, Improve & Grow

    Review conversations and AI Supervisor recommendations as your requirements develop.

Find the right starting point for your AI call center

Tell us which conversations take up your team’s time and what a better customer experience would look like. Our team will reach out to arrange a strategy call.

Frequently Asked Questions

  1. How do I choose the right AI call center use case?

    Start with the task that creates the most repetitive work or the clearest gap in coverage. General answering, after-hours coverage, appointment booking, inbound sales qualification, information questions and customer support each have a different purpose. The detail pages show how those workflows fit into your process.

  2. Can one agent handle more than one of these tasks?

    Yes. A configured workflow can combine answering questions, collecting details, booking appointments and transferring calls. The agent can also call or text a team member for information, then share their answer with the customer in the original call or chat. We agree how those tasks fit your business process.

  3. Do we have to replace our phone system?

    TeleWizard is compatible with business phone systems. Our team works through the connection and routing as part of configuring your call-handling workflow.

  4. Can these workflows be used through messaging?

    Yes. Messaging is available as an add-on. Enabled channels can use the instructions and workflows configured for your agent. Each channel has its own history, while a connection to the same CRM supports continuity through the information available there.

  5. Who builds and maintains the workflow?

    TeleWizard manages process discovery, agent configuration, integration, testing and ongoing maintenance and support. Your team supplies the business information, requirements and decisions that shape the service.

  6. What happens after we request a quotation?

    Our team will reach out to arrange a strategy call. We’ll discuss the conversations you want to improve, the systems involved and the scope needed for your business.

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