What the appointment covers
Explain the purpose of the consultation, visit or service using your approved information.
AI Phone Agent Demo Line
Try an appointment-booking conversation
Ask the demo agent to role-play your business, explain an appointment and walk through a booking conversation. Try the AI phone demo and ask it to role-play your business.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
From the first question to the right appointment
Build a booking conversation around your services and the information your team needs before meeting a customer.
Understand the request
Ask what the customer needs and which service they are interested in.
Explain the service
Answer approved questions about the appointment, including what it covers and any stated fee.
Collect the booking details
Gather the caller’s contact information and the intake details your team needs for the appointment.
Book and confirm the details
Create the booking and make the appointment details clear in the conversation.
A booking starts with the right expectations
Customers need to know what they are arranging, not just which times are free.
What the customer needs to share
Ask your intake questions before the booking, so the conversation captures more than a name and a time.
What to do before attending
Provide your approved preparation instructions and send a payment link when that is part of the configured workflow.
Get the answer your customer needs before they book
A customer has a question about the service or how to prepare. TeleWizard can check with your team and bring the answer back into the booking conversation.
The customer asks a question
When a detail needs your team, the AI asks the customer to wait while it checks for them.
The AI consults your team
It calls or texts the relevant team member to clarify the service or preparation detail.
The answer comes back to the customer
Once the team member replies, the AI brings their answer into the original call or chat and continues the booking conversation.
Connect the booking conversation to your calendar
Check availability, book, reschedule or cancel appointments through Acuity Scheduling, Google Calendar or Outlook Calendar. We configure the connection around your booking process.
Acuity Scheduling
Check availability, book, reschedule or cancel appointments in Acuity. The connection also supports Acuity forms, coupon codes, class bookings and recurring appointments.
Google Calendar
Check availability and create, reschedule or cancel bookings in Google Calendar as part of the customer conversation.
Outlook Calendar
Check availability and book, reschedule or cancel appointments in Outlook Calendar through your configured agent.
AI Supervisor
Find the friction before the booking
AI Supervisor reviews the conversation and recommends ways to make your booking process clearer.
Check the explanation
If your instructions require the appointment’s scope to be explained before booking, Supervisor can review whether that happened.
Understand hesitation
Identify business friction, such as questions about the fee or uncertainty about what the appointment includes.
A team behind the technology
Build a booking workflow around your appointments
We configure the booking conversation with your team and test it against the way you actually schedule appointments.
We Learn Your Process
Walk through your services, intake questions and booking requirements.
Train & Connect the AI
We configure the agent and connect the scheduling tools needed for the agreed workflow.
Go Live
Test booking conversations and the routes for requests your team needs to handle.
Monitor, Improve & Grow
Review summaries and Supervisor recommendations, with ongoing maintenance and support.
Make your appointment line work harder for your business
Tell us what you book, which scheduling tool you use and what customers need to know before their appointment. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
How does AI appointment scheduling work over the phone?
TeleWizard talks with the caller, collects the required information and creates a booking through a connected scheduling tool. The conversation follows the service information and booking instructions configured for your business.
Which calendars can TeleWizard connect with?
TeleWizard connects with Acuity Scheduling, Google Calendar and Outlook Calendar. All three connections support checking availability, booking, rescheduling and cancellation. We configure the required workflow with your team.
Can the agent check a booking question with our team?
Yes. It can explain the appointment using your approved information. If a customer asks about a preparation detail that needs a team member, the agent can call or text that person, get their answer and return to the customer’s call or chat before continuing the booking conversation.
Can it collect intake information during the booking call?
Yes. You provide the questions and details your team needs, such as the service requested and relevant background. We include that intake in the booking conversation. With the Acuity Scheduling integration, the agent can also complete your Acuity forms.
Can the AI reschedule or cancel an appointment?
Yes. The Acuity Scheduling, Google Calendar and Outlook Calendar integrations support rescheduling and cancellation as well as availability checks and booking. Your business instructions shape how the agent handles those requests.
Can it book classes or recurring appointments?
Yes. The Acuity Scheduling connection supports class bookings and recurring appointments, as well as coupon codes and Acuity forms. That lets the booking conversation fit businesses whose schedule includes more than individual appointments.
Can customers book outside our office hours?
Yes. TeleWizard can handle booking calls 24/7. The booking workflow uses your connected scheduling tool rather than requiring a staff member to answer the phone.
Can TeleWizard send a payment link for an appointment?
Yes. Sending a payment link can be included in the configured workflow, for example when your business charges a consultation fee. We use the payment-link process agreed for your business.
What if an appointment request needs a member of our team?
We configure when the agent should hand the request to your team. It can transfer the caller or take a message instead of treating every request as a routine booking.
Can customers use another language or a messaging channel?
TeleWizard supports 50+ languages. Messaging is an add-on, allowing enabled channels to use your configured booking workflow for customers who prefer to write.