Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Keep the WhatsApp conversation moving
A customer can ask a question, clarify what they need and take the next step in the same conversation.
Understand what the customer needs
Answer the opening question and work through the follow-up questions using your business information and instructions.
Check the details
Retrieve order details and order status through your connected system, so the customer gets an answer about their own request.
Act on the next step
Book an appointment, email the relevant team member or route the message according to your business process.
When the answer is with your team, the AI can ask them
A customer may need a service detail that only a team member can confirm. TeleWizard can get that information by phone or SMS while the customer stays in WhatsApp.
Explain the check
The AI lets the customer know it will ask your team about the service question.
Contact the relevant person
It sends the question by SMS or calls the team member to ask for the information needed.
Continue with their answer
When the team member replies, the AI explains their answer in the WhatsApp conversation and helps the customer with the next step.
Use this for the questions that need your people’s knowledge, alongside order lookups, bookings and other connected actions.
Add WhatsApp where it helps your customers
Use WhatsApp as part of your TeleWizard channel setup, with a clear role alongside calls, website chat or email.
Messaging is an add-on. Choose the channels your business needs and use your configured instructions and workflows on the channels you enable.
With support for more than 50 languages, you can include the languages your customers use in your implementation plan.
AI Supervisor
Learn from the questions customers keep asking
AI Supervisor reviews WhatsApp conversations to identify communication gaps and points of business friction.
Make the explanation clearer
Check whether the agent followed your instructions and gave customers the information they needed before moving ahead.
Make the process easier to understand
If customers hesitate over a service fee or struggle to understand what an appointment includes, Supervisor can suggest changes.
The recommendations give your team a basis for action. They do not change your business rules automatically.
A team behind the technology
A managed WhatsApp setup, shaped around your process
Our team works with you on the conversation, systems and testing, then provides ongoing support and maintenance.
Choose the WhatsApp use cases
Focus on the questions, inquiries and booking requests you want the agent to handle.
Configure your instructions
Prepare the business information, questions, language choices and actions.
Connect and test
Set up the agreed channel and systems, then test the customer conversations.
Review and maintain
Support the agent and use conversation insights to guide improvements.
Turn WhatsApp inquiries into a working customer process
Tell us what customers ask and what you want the agent to do next. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What does a WhatsApp AI chatbot do for a business?
TeleWizard handles ongoing WhatsApp conversations using your business information and instructions. It can book appointments, check order details and order status, email relevant team members and route messages through the connections configured for your business.
Is this WhatsApp's own customer support?
No. TeleWizard provides an AI agent for your business's customer conversations on WhatsApp. The agent answers questions about your business and works through the processes you define.
Can the WhatsApp agent help qualify an inquiry?
It can ask the questions your business needs before the next step, such as the service a customer wants and the details relevant to their request. We configure those questions with you.
Can customers arrange an appointment through WhatsApp?
Yes. Booking can be part of the WhatsApp conversation, including the information you want the customer to receive and the questions you need answered first.
Can customers check an order through WhatsApp?
Yes. The agent can check order details and status through your connected system and explain the information to the customer. It can continue the exchange with follow-up questions or route a request that needs your team.
Can the WhatsApp agent check something with a team member during the chat?
Yes. It can ask the customer to wait while it contacts the relevant person by phone or SMS. The team member answers, and the AI brings that information back into the WhatsApp conversation. The customer does not need to move to the team member’s phone or SMS exchange. Emailing team members and routing messages remain separate options.
Can we use WhatsApp alongside phone and website chat?
Yes. Add WhatsApp alongside the channels your business needs. When they connect to the same CRM, information available through that connection helps support continuity between customer conversations. Each channel keeps its own conversation history, and your quotation defines the channels and integrations included.
Does TeleWizard support multilingual WhatsApp conversations?
TeleWizard supports more than 50 languages. We include your selected languages in the project scope and configure the agent around your business's communication needs.
Who reviews and improves the WhatsApp agent?
AI Supervisor reviews conversations and recommends improvements to communication and business processes. Your team decides which recommendations to act on, with TeleWizard providing ongoing support and maintenance.