Create a new ticket
Turn a caller’s support request into a Freshdesk ticket with the information gathered during the conversation.
AI Phone Agent Demo Line
Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Capture the issue once. Put it to work in Freshdesk.
Start with the customer’s problem, then gather the details your support team needs to act.
TeleWizard can answer routine questions from your approved information and create a Freshdesk ticket when the request needs follow-up. Your custom forms and fields guide the information collected during the call.
For example, a customer reports a product problem. The agent asks about the product and what went wrong, collects the answers required by your support form and creates a ticket. When the customer calls again with more information, the agent can update the ticket instead of leaving your team with a separate message.
Create tickets, update requests and answer status questions
Connect the conversation to the Freshdesk work your team already manages.
Update an existing ticket
Add the customer’s new information to the ticket through the configured support workflow.
Give ticket updates
Answer callers asking for an update on their request using information from Freshdesk.
Use custom fields and forms
Collect the specific details your support process requires and use your Freshdesk custom fields and forms.
Keep your team in charge of the exceptions
Define the requests that should reach a person and how the caller should get there.
TeleWizard can transfer calls according to your instructions or collect a message for follow-up. With a warm transfer, the destination hears a briefing before the call is connected.
When the destination is unavailable, the agent returns to the caller and can take a message to send by email. We configure and test this handoff as part of your support workflow.
AI Supervisor
Use support conversations to find what needs improving
AI Supervisor reviews interactions for communication gaps and business issues, then gives your team recommendations to consider.
Check the support instructions
See whether the agent asked the required questions and explained the next step in the way your team intended.
Understand the friction
Review issues raised in the conversation that may point to unclear policies or a customer concern your business should address.
Your team reviews the findings and decides what to change.
A team behind the technology
A Freshdesk workflow with a team behind it
We learn your support process, configure the agent and connect the agreed workflow.
Map the support request
Show us the ticket requests, custom forms and fields your team uses, and which questions the agent should answer.
Set up the integration
We connect Freshdesk and configure ticket creation, updates and caller status requests around your process.
Test the team’s scenarios
Review the customer conversation and the resulting ticket information, then test the situations that need a handoff.
Keep the service supported
Ongoing support and maintenance are included in your subscription. Additional requirements are scoped with you.
Give every support call a useful next step in Freshdesk
Tell us which requests, forms and ticket updates your team handles. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
Can TeleWizard create Freshdesk tickets from phone calls?
Yes. TeleWizard can collect the caller’s issue and required details, then create a Freshdesk ticket. We configure the questions and ticket workflow around your support process.
Can the agent update an existing Freshdesk ticket?
Yes. TeleWizard supports updating tickets, so a customer’s new information can be added through the configured workflow. Our team agrees the update process with you during setup.
Can callers get an update on a Freshdesk ticket?
Yes. TeleWizard can give callers ticket updates using information from Freshdesk. You define how these requests should be handled as part of the support workflow.
Does the integration support custom fields and forms?
Yes. TeleWizard supports Freshdesk custom fields and custom forms. The agent can ask the questions your process requires and collect the information needed for your ticket workflow.
Do we have to replace Freshdesk?
No. TeleWizard connects to Freshdesk so your team can keep managing support there while the agent handles configured customer conversations and ticket actions.
Can TeleWizard answer support questions without creating a ticket?
Yes. The agent can answer routine questions from your approved information. Your instructions define when it should answer, create or update a ticket, or bring a person into the conversation.
What happens when a caller needs our team?
TeleWizard follows your handoff instructions. A warm transfer briefs the destination before connecting the caller. If that person is unavailable, the agent returns to the caller and can take a message to send by email.
Can the agent ask our team for information beyond the ticket?
Yes. For an order question that needs a team member, TeleWizard can ask the customer to wait, call or text the relevant person and bring their answer back to the original call or chat. This is a TeleWizard conversation capability alongside the Freshdesk ticket integration.
Can we review the conversation afterward?
Yes. TeleWizard provides call summaries and transcripts. AI Supervisor also reviews communication and business issues, then suggests improvements for your team to consider.
Can the same ticket workflow work through web chat?
Yes. Phone and web chat can use the same configured agent, actions and integrations. Messaging is an add-on; our team includes the channels you want in the setup scope.
Who handles setup, and how is it priced?
Our team configures, connects and tests the agreed workflow. Your quotation includes a separate setup fee and a recurring plan with credits. Ongoing support and maintenance are included; new actions, languages or change requests may carry an additional fee.