From browsing to a clearer decision

Help visitors understand what you offer and what to do next, without making them work through the whole website for every answer.

  1. Answer the question in front of them

    Explain your services, process and other business information in the context of what the visitor asks.

  2. Find out what they need

    Ask the questions your team uses to understand a request, such as the service needed and the details to take it further.

  3. Make the next step useful

    Book an appointment or guide the visitor through the next action you have built into the agent.

A website chat agent that represents your business

Your information gives the agent something useful to say. Your instructions give it a clear way to work.

We configure the agent around your business knowledge, the questions it should ask and the actions it should take. You decide what a visitor needs to understand before moving forward.

Phone and web chat can use the same configured agent and actions. Extend your process to visitors who prefer typing, while choosing the channels that fit your business.

Bring your team’s knowledge into the website chat

When a visitor’s question needs a person’s input, the AI can contact your team by phone or SMS while the visitor stays in the chat.

  1. Recognize what needs checking

    A visitor asks about a service detail your team needs to clarify. The agent lets them know it will check.

  2. Get the information from your team

    The AI calls the relevant person or sends the question by SMS and receives their answer.

  3. Answer the visitor in the chat

    The agent brings the information back to the original website conversation and continues helping the visitor.

AI Supervisor

Improve the conversations behind the clicks

AI Supervisor reviews web chats to show where the agent's communication or your business process could be clearer.

Check the explanation

Did the agent explain the service before asking the visitor to book? Did it follow the questions and instructions you provided?

Find the point of hesitation

If a price, service detail or next step causes friction, Supervisor can highlight it and suggest an improvement.

Your team reviews the recommendations and decides what to change. The insight comes from the conversation, not just a count of chat messages.

A team behind the technology

We build the chat experience with you

You bring the business knowledge. Our team handles process discovery, configuration, integrations and testing, with ongoing support and maintenance.

  1. Choose the visitor needs

    Focus on the questions and requests your website should handle.

  2. Prepare the conversation

    Configure answers, follow-up questions, languages and next steps.

  3. Connect and test

    Set up the website channel and the actions included in your project.

  4. Support the experience

    Maintain the agent and review improvements as your business changes.

Give visitors a useful answer and a clear next step

Show us the questions your website receives and the actions you want to offer. Our team will reach out to arrange a strategy call.

Frequently Asked Questions

  1. What can an AI chatbot do on our website?

    It can answer questions using your business information, collect inquiry details and book appointments through the workflows built into your agent. TeleWizard handles the configuration and integrations needed for your agreed process.

  2. How does the website chat agent learn about our business?

    We use the business information and instructions you provide during setup. Initial website and document imports are included in the setup fee; later content updates use credits.

  3. Can the chatbot book appointments?

    Yes. We can include appointment booking in the website conversation, along with the questions and explanations you want visitors to receive before they book.

  4. Can phone and website chat use the same agent?

    Yes. Phone and web chat can use the same configured agent and actions. This lets you bring your business process to both callers and visitors who prefer typing.

  5. Can the chatbot ask a team member for information while the visitor stays in chat?

    Yes. The agent can tell the visitor it is checking, then call the relevant person or ask by SMS. Once that team member answers, the AI relays the information back into the website chat. The visitor stays in the original AI conversation rather than joining the internal phone or SMS exchange.

  6. Can website chat use context from a customer’s phone conversation?

    Yes, through the shared CRM connection. When website chat and phone connect to the same CRM, customer information available there supports continuity as the customer changes channels. The chat and call histories remain separate.

  7. Is website chat included automatically?

    Messaging channels are add-ons. Your quotation sets out the channels, integrations, languages and actions included in your project.

  8. Can the chat agent serve visitors in different languages?

    TeleWizard supports more than 50 languages. We agree on the languages your website chat needs and include them in the setup scope.

  9. How can we see what needs improving?

    AI Supervisor reviews web chat conversations for instruction-following, communication gaps and business friction. It recommends improvements for your team to consider.

  10. Who sets up and maintains the website agent?

    TeleWizard manages discovery, configuration, integration and testing. Ongoing support and maintenance are included in the subscription; new actions, languages or other change requests may require additional fees.

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