Instant Replies, Consistent Support

  • Answer Facebook messages immediately—resolve common questions, collect key details, and guide customers to the next step without delays.
  • Keep your support consistent: use the same business rules and workflows across phone, web chat, SMS, and Facebook when messaging channels are enabled.

Conversation Continuity Across Channels

  • Customers can start on Facebook and continue on phone, web chat, or SMS without losing context—reducing repetition and improving satisfaction.
  • Capture structured summaries and route to your team when needed—so handoffs are clean and your staff has the full story.

Voice-first AI call center. TeleWizard is built around AI phone agents and call answering. Facebook messaging is an optional add-on for customers who prefer to write—while keeping the same workflows and logic across channels.

AI That Talks Like a Human.
Supervised to Improve Every Interaction

Forget frustrating menus and robotic voices. TeleWizard delivers natural, open-ended conversations powered by AI phone agents, then uses built-in AI supervision to review interactions, identify missed opportunities, and help improve call handling over time.

Powered by ChatGPT

Customized with your business training, workflows, and policies to deliver intelligent, brand-aligned conversations.

Natural Conversations

Handles open-ended conversations naturally, adapts in real time, and guides callers without sounding scripted.

No Fixed Scripts

Responds dynamically based on caller intent, business rules, and the context of the conversation.

Built-In AI Supervisor

Reviews interactions to surface missed opportunities, caller friction, communication gaps, and business improvement insights.

AI Phone Agent Demo Line

Talk to a Demo AI Receptionist

Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.

Demo phone number:
+1-855-965-5679

This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.

One AI Call Center. Every Channel Your Customers Use.

TeleWizard is a voice-first AI call center—but the same AI agent works across messaging channels too. Customers get the same answers, the same workflow, and the same quality whether they call or message you.

That means TeleWizard can handle full conversations end-to-end on each channel: qualify leads, complete intake, answer questions, create tickets, and book appointments—just like on the phone.

Keep your primary phone experience, and add omnichannel coverage for continuity—so no customer slips through the cracks.

Web Chat

Full intake and booking from your website.

SMS

Two-way conversations, confirmations, and support.

WhatsApp

End-to-end service in the channel customers prefer.

Email

Handle questions, attachments, and next steps.

Facebook & Instagram

Respond to DMs, qualify leads, and book.

More Channels

Add channels as your workflows expand.

One AI Supervisor Across Every Channel

TeleWizard does not just handle conversations. Its built-in AI Supervisor reviews interactions across calls, chats, texts, emails, and social messages to identify missed opportunities, customer friction, communication gaps, and business improvement insights.

One AI agent handles the conversation. One AI Supervisor helps improve the outcome.

Why Businesses Add AI to Facebook Customer Messaging

Social messaging is often the first touchpoint—customers expect fast replies and clear next steps. With TeleWizard, your Facebook conversations run on the same workflow logic you use on phone, and you can extend the experience across channels for true conversation continuity.

24/7
always-on messaging coverage—reply instantly even after-hours, during peaks, and on weekends.
0
missed messages—automate first response, qualification, and follow-up so conversations don’t go cold.
1
consistent workflow across channels—keep the same intake, scheduling, and support logic whether customers call or message.

Automate Facebook Support Without Changing Your Process

Instant FAQ Resolution

Answer common questions immediately with consistent, accurate responses—so customers get clarity without waiting.

Lead Capture & Qualification

Collect contact details, intent, and required context—then route the customer to the right next step.

Scheduling & Next Steps

Offer booking flows and follow-ups that match your phone process—so the customer experience stays consistent across channels.

Escalation & Handoff

When a request needs a human, TeleWizard captures context and routes it to your team—reducing back-and-forth.

Conversation Continuity

Keep the same conversation going across Facebook, phone, web chat, and SMS (when enabled) so customers don’t repeat themselves.

Multilingual Messaging

Support customers in 50+ languages with natural responses—improving accessibility and global reach.

Structured Summaries

Capture key details in a consistent format for faster follow-up and cleaner internal handoffs.

Secure Workflows

Use controlled workflows for sensitive requests—verification steps, routing rules, and safe handling that matches your policies.

Bridge to Voice

Move the conversation to a call when needed—offer callbacks or connect customers to your phone workflow with context preserved.

What Businesses Say

I'm beyond pleased with TeleWizard; this includes the LLM, the UI, the technical support team and the actual deployed iteration. ‘Joleen’ (yes, we named ‘her’) has become a LITERAL member of our team, reduced overhead, increased our ability to automate intake and handle current client inquiries all while streamlining messaging ensuring compliance with my firm's SOP's and applicable ethical rules. To date, the use cases are only limited by my imagination as every time I have contacted Support with additional deployment ideas, my ideas have been met with excitement and executed flawlessly by their team. Most recently, TeleWizard trained Joleen to handle the initial HR applicant screening and the first round of interviews. My staff and I are beyond thrilled.
Jeffrey Hyslip
Founding Attorney · Hyslip Legal
Rating
Since implementing TeleWizard, our calls are answered instantly and clients are booked directly into Clio Manage without delays. The AI receptionist has saved us time, improved our intake process, and ensures every client feels supported from the very first call.
Bonnie Ewing
Founding Attorney · Bonnie Ewing Law
Rating
After just 6 weeks, Telewizard seems to be an extraordinary fit for our small law firm’s outside communication needs. The AI agent interacts via phone, chat bot, email and Yelp with human sympathy, clarity and consistency. It’s answering new and existing business calls, directing messages, setting up new consultations just like a human being would. Their support team at TeleWizard is very responsive and has allowed us to tailor our specific firm’s programming needs step by step until we finally got it right. Our rep from TeleWizard is very easy to work with and responsive. The price is right too and will likely save untold thousands on old school answering services and chat bots.
Blake Goodman
Founding Attorney · Blake Goodman P.C.
Rating
TeleWizard always answers our calls and provides a very predictable, flexible conversation for both clients and potential clients. We’ve only received compliments about the experience. We absolutely recommend it because it works every time.
Zach Ball
Founding Attorney · The Ball Law Group
Rating
The biggest improvement since using TeleWizard has been reliability—especially after-hours. Having someone answer the phone outside business hours was a constant challenge, and it was difficult to find someone willing to work those hours. Having AI handle it has been effective and dependable. Yes, we would recommend TeleWizard to another firm for the same reason: it works reliably when you need coverage the most.
Vicent Garcia
Case Manager · Liberation Law Group, P.C.
Rating
As a solo attorney handling both English and Portuguese-speaking clients, I was looking for an AI solution that could sound professional, natural, and adaptable. What stood out to me most was the willingness to continuously refine the system based on real-world feedback and actual client interactions. The Portuguese capabilities in particular have been very strong, which is not something easy to find. I also appreciate how open the team has been to improving workflows, intake logic, and overall client experience rather than offering a generic “one-size-fits-all” solution. TeleWizard has shown a genuine effort to understand those challenges and tailor the platform accordingly
Marjorie Brunelli
Solo Attorney · Brunelli Law
Rating
I'm beyond pleased with TeleWizard; this includes the LLM, the UI, the technical support team and the actual deployed iteration. ‘Joleen’ (yes, we named ‘her’) has become a LITERAL member of our team, reduced overhead, increased our ability to automate intake and handle current client inquiries all while streamlining messaging ensuring compliance with my firm's SOP's and applicable ethical rules. To date, the use cases are only limited by my imagination as every time I have contacted Support with additional deployment ideas, my ideas have been met with excitement and executed flawlessly by their team. Most recently, TeleWizard trained Joleen to handle the initial HR applicant screening and the first round of interviews. My staff and I are beyond thrilled.
Jeffrey Hyslip
Founding Attorney · Hyslip Legal
Rating
Since implementing TeleWizard, our calls are answered instantly and clients are booked directly into Clio Manage without delays. The AI receptionist has saved us time, improved our intake process, and ensures every client feels supported from the very first call.
Bonnie Ewing
Founding Attorney · Bonnie Ewing Law
Rating
After just 6 weeks, Telewizard seems to be an extraordinary fit for our small law firm’s outside communication needs. The AI agent interacts via phone, chat bot, email and Yelp with human sympathy, clarity and consistency. It’s answering new and existing business calls, directing messages, setting up new consultations just like a human being would. Their support team at TeleWizard is very responsive and has allowed us to tailor our specific firm’s programming needs step by step until we finally got it right. Our rep from TeleWizard is very easy to work with and responsive. The price is right too and will likely save untold thousands on old school answering services and chat bots.
Blake Goodman
Founding Attorney · Blake Goodman P.C.
Rating
TeleWizard always answers our calls and provides a very predictable, flexible conversation for both clients and potential clients. We’ve only received compliments about the experience. We absolutely recommend it because it works every time.
Zach Ball
Founding Attorney · The Ball Law Group
Rating
The biggest improvement since using TeleWizard has been reliability—especially after-hours. Having someone answer the phone outside business hours was a constant challenge, and it was difficult to find someone willing to work those hours. Having AI handle it has been effective and dependable. Yes, we would recommend TeleWizard to another firm for the same reason: it works reliably when you need coverage the most.
Vicent Garcia
Case Manager · Liberation Law Group, P.C.
Rating
As a solo attorney handling both English and Portuguese-speaking clients, I was looking for an AI solution that could sound professional, natural, and adaptable. What stood out to me most was the willingness to continuously refine the system based on real-world feedback and actual client interactions. The Portuguese capabilities in particular have been very strong, which is not something easy to find. I also appreciate how open the team has been to improving workflows, intake logic, and overall client experience rather than offering a generic “one-size-fits-all” solution. TeleWizard has shown a genuine effort to understand those challenges and tailor the platform accordingly
Marjorie Brunelli
Solo Attorney · Brunelli Law
Rating

Enable AI Facebook Messaging with TeleWizard

Reply instantly, automate support and follow-ups, and keep conversation continuity across channels—all with the same voice-first workflows you run on phone. Request a quotation today to see how TeleWizard can transform your Facebook customer messaging.

We Learn Your Process
1
Train & Connect the AI
2
Go Live
3
Monitor, Improve & Grow
4

Frequently Asked Questions

  1. Can TeleWizard automate full customer workflows on Facebook—like a phone call?
  2. Yes. TeleWizard can run end-to-end workflows on Facebook messaging just like phone: answer questions, collect details, qualify requests, and complete multi-step flows without human involvement.

  3. Can TeleWizard book, reschedule, or cancel appointments directly from Facebook messages?
  4. Yes. TeleWizard can check real-time availability, propose time slots, confirm details, and create appointments. It can also reschedule or cancel bookings and send confirmations and reminders—just like a receptionist on a phone call.

  5. Can TeleWizard take actions from Facebook messages, not just reply with information?
  6. Yes. TeleWizard can trigger actions such as creating tickets, updating CRM records, logging summaries, sending payment links, collecting structured intake details, and initiating follow-ups—based on your rules and integrations.

  7. Does TeleWizard support conversation continuity across Facebook and other channels?
  8. Yes. Customers can start on Facebook and continue on phone, web chat, SMS, WhatsApp, or email without repeating themselves. TeleWizard carries context across channels when enabled, so the workflow stays consistent.

  9. Can TeleWizard start a phone call directly from a Facebook conversation?
  10. Yes. TeleWizard can initiate an outbound phone call directly from an active Facebook conversation, carrying over the full conversation context. This allows the interaction to smoothly transition from messaging to a live call without the customer needing to repeat information.

  11. Can TeleWizard handle intake and qualification on Facebook before scheduling?
  12. Yes. TeleWizard can ask qualifying questions, verify eligibility or required details, and only proceed to booking when criteria are met—improving appointment quality and reducing back-and-forth.

  13. Does TeleWizard support multilingual automation on Facebook?
  14. Yes. TeleWizard supports 50+ languages, so you can automate Facebook conversations in customers’ preferred language while keeping your workflow and policies consistent.

  15. How do we set up Facebook workflows to match our phone workflows?
  16. TeleWizard is voice-first, but Facebook messaging can be enabled to reuse the same workflows (intake, scheduling, support, follow-ups). You define rules and actions once, and TeleWizard applies them consistently across channels with channel-appropriate messaging.

Featured Articles

Connect Facebook Messaging to Your Business Systems

Connect TeleWizard with your CRM, ticketing system, calendars, and workflow tools so Facebook messages trigger the same actions your team uses on phone and chat.

Compatible with Any Business Phone System
RingCentral
Ooma
Vonage
Grasshopper
nextiva
8x8
Talkroute
RingCentral
Ooma
Vonage
Grasshopper
nextiva
8x8
Talkroute