Answer and keep the exchange going
Explain your offering, ask useful follow-up questions and respond as the customer clarifies what they need.
AI Phone Agent Demo Line
Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Give customers more than an opening reply
Carry the exchange from the first question through to an answer, an action or the right team.
Act through your business systems
Check order details and status or book an appointment as part of the Messenger conversation.
Get the request to the right person
Route messages and email relevant team members using the routing rules configured for your business.
Get an answer from your team. Keep the customer in Messenger.
Some order questions need a person’s input. The AI can contact that person by phone or SMS and bring their answer back into the chat.
Keep the customer informed
The agent tells the customer it will check with your team, keeping the request in the same Messenger conversation.
Ask the person who knows
For a dispatch question, it can call the relevant team member or send an SMS, explain what the customer needs and ask for the missing detail.
Bring the answer back
Once the team member provides the information, the AI relays it to the customer in Messenger and continues the conversation.
AI Supervisor
Improve the answer behind the message
AI Supervisor reviews Messenger conversations against your instructions and looks for business issues that make it harder for customers to proceed.
Check the conversation
Did the agent ask the essential questions? Did it explain the next step in a way the customer could understand?
Spot the obstacle
If the explanation of a service or its fee creates confusion, Supervisor highlights the issue and recommends improvements.
Your team reviews the suggestions and decides how to improve the process.
Choose Messenger as part of your channel setup
Give customers a messaging option alongside your phone agent, with the instructions and workflows your business needs.
Messenger is an optional messaging channel. We include your chosen channels, languages, integrations and actions in the quotation.
TeleWizard supports more than 50 languages, helping you plan the conversation for the customers you serve.
A team behind the technology
We build and support the Messenger workflow
Our team manages discovery, configuration, integration and testing. Ongoing support and maintenance are included with the subscription.
Map the inquiries
Choose the customer questions and requests your Messenger agent will handle.
Prepare the agent
Configure business knowledge, questions, languages and instructions.
Connect and test
Set up the channel and agreed actions, then test representative conversations.
Maintain the service
Keep the agent supported and review recommendations as your needs change.
Make your Messenger conversations count
Show us the inquiries your business receives and the process you want to build around them. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What can an AI chatbot do for our Facebook Messenger inquiries?
TeleWizard can hold an ongoing conversation, answer questions about your business, check order details and status, book appointments, email team members and route messages. We configure the connections and business rules needed for those actions.
How is it different from a standard Messenger greeting?
The agent can continue the conversation after the opening reply: answer follow-up questions, check information in a connected system and take the next action. For example, an order question can lead to a status check and then a message routed to your team.
Can the agent collect information from a prospective customer?
Yes. We configure the questions you want asked, so the agent can gather the details relevant to a customer's request before the next step.
Can the Messenger agent book an appointment?
Yes. Appointment booking can be part of the Messenger workflow, along with the explanations and questions your business requires before a booking.
Can the Messenger agent give a customer an order update?
Yes. It can retrieve order details and order status through your connected system, explain the information and continue answering questions in the Messenger exchange.
Can the AI ask our team a question without handing over the Messenger chat?
Yes. The agent can tell the customer it is checking, then call the relevant team member or ask by SMS. After the team member answers by phone or SMS, the agent brings that information back to the original Messenger conversation. Routing messages and emailing your team are also available as separate workflow choices.
Can we use our business's instructions and tone?
Yes. We configure the agent using your business information and instructions, including how you want it to explain your offering and guide the conversation.
Can Messenger be used alongside other TeleWizard channels?
Yes. Messenger is a messaging add-on that can work alongside phone and other channels. Connecting them to the same CRM supports continuity through the customer information available there. Messenger keeps its own conversation history, and we define the connections and actions in your project scope.
How do we check the quality of the replies?
AI Supervisor reviews Messenger conversations for instruction-following, communication gaps and business friction. It recommends improvements that your team can review and act on.