Enterprise call answering
Handle incoming enquiries, capture the details your teams need, book appointments and direct calls to the right person or department. Support your reception team with overflow and after-hours coverage.
AI Phone Agent Demo Line
Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Turn more conversations into completed service requests
Your customers need an answer, an appointment or the next step in a service request. Configure TeleWizard to move those conversations forward using your instructions, connected systems and escalation rules.
Customer service across channels
Help customers over phone, web chat, SMS, WhatsApp, Messenger, Instagram and email. Use connected records to check order details, provide updates and take the next action in the conversation.
Public-service enquiries
Help residents find service information, understand published requirements, book appointments and reach the relevant team. Build each workflow around the information and instructions your organization approves.
Enterprise AI deployment options that fit your infrastructure
Build around your infrastructure and data-location requirements. TeleWizard offers dedicated environments, customer-managed cloud, private cloud and sovereign deployment options according to project requirements. On-premises deployments are assessed individually, including the suitability of the language model.
Dedicated environment
An environment dedicated to your organization. We agree the hosting location, included components and operating responsibilities for the project.
Customer-managed cloud
Deploy within a cloud environment managed by your organization. We scope the connections and responsibilities around your cloud standards.
Private cloud
Use the private-cloud environment selected for your project. We review infrastructure, connectivity and conversation-processing services together.
Sovereign deployment
Keep the solution and its data within an agreed country or region, with compatible model, speech, storage and connected services.
On-premises — subject to technical review
A proposed deployment within your organization's own infrastructure. We review whether the selected LLM and supporting services can meet the workflow and hosting requirements.
These options can overlap: a private cloud may also be customer-managed, dedicated and located within an agreed sovereign boundary. The project scope defines where the solution's components run and who operates them.
Sovereign AI deployment for government and public services
Keep your AI service and its data within the geographic boundary your organization requires. TeleWizard offers sovereign deployment options for government, public-sector and enterprise projects, with the solution deployed within an agreed country or region.
Keep the solution within your chosen boundary
Define the country or region in which the solution and its data must remain. Where your project requires a single-country boundary, that requirement guides the deployment design.
Match the technology to the location
Select the deployment arrangement and compatible AI services around that boundary. Model capabilities and the project's workflows determine which configuration is suitable.
The agreed geographic boundary covers where the solution runs and where its data is stored and processed. We scope the application, AI and speech services, recordings, backups and connected workflows together as part of the project.
Connect to the LLM provider that fits your project
TeleWizard can connect to different large language model (LLM) providers and their custom deployments. Bring your preferred provider or deployment requirements into the project so the AI service can be configured around your organization's needs.
Compatibility depends on the selected model's capabilities and the workflows it needs to support. For a sovereign or proposed on-premises deployment, we review model suitability alongside hosting and data-location requirements.
Custom integrations that turn answers into action
Connect the conversation to the work behind it. Alongside existing integrations, TeleWizard offers custom integration services for Salesforce and other enterprise systems, with the workflows defined around your requirements.
Work with your business records
Bring the information needed for a service conversation into the workflow. Define which records the agent needs to retrieve or update and how that information should move between the agent and your systems.
Connect service and scheduling
Use supported connections to create and update Zendesk or Freshdesk tickets, provide ticket updates, or manage appointments through Acuity, Google Calendar and Outlook. Custom fields and forms help capture the details your process requires.
Customize the way work gets done
Shape the questions, business rules, actions, languages and escalation paths around each service. Make the next step clear for the customer and useful for the team receiving the request.
Each channel keeps its own conversation history. Connections to the same CRM support continuity by giving agents access to the relevant customer records across channels.
Let the AI check with your team and bring back the answer
Some answers live with a person. When a customer needs an update that is not in the connected system, TeleWizard can contact the relevant team member by phone or SMS and relay the response to the customer in the original call or chat.
Keep the conversation moving
A customer asks whether a delayed order can still arrive before an important event. The agent explains that it will check with the team.
Ask the person with the answer
The agent calls or texts the appropriate team member to ask about the order and the delivery options.
Return with the update
The agent brings the answer back into the original conversation. Your workflow defines the next step if the team member cannot be reached.
AI Supervisor
AI Supervisor shows where service can improve
Keep improving the way your agents communicate and the business processes they support. AI Supervisor reviews conversations across every channel from two perspectives.
Communication and instruction checks
Check whether the agent followed your instructions and business rules, and identify gaps in the conversation. If a customer must hear what a service appointment includes before booking, AI Supervisor checks whether the explanation was given clearly.
Business friction and improvement opportunities
Identify blockers revealed in conversations, such as customers hesitating over a service fee. AI Supervisor suggests improvements your team can review and act on.
A team behind the technology
A team behind your enterprise AI rollout
Start with the service you want to improve and the requirements your organization needs to meet. Our team helps turn that brief into a scoped TeleWizard project.
Define the service
Identify the callers and customers you serve, the channels they use, and the enquiries or actions the AI agent should handle.
Scope the connections and deployment
Review your business systems, deployment requirements, languages and operating responsibilities. Agree the work involved in the proposal.
Configure and review the workflows
Build the agent around your approved information, instructions and actions. Review how the service handles routine requests, team consultation and escalation.
Launch and keep improving
Use conversation reviews and AI Supervisor insights to guide ongoing improvements. The project agreement defines the responsibilities for your chosen environment.
Build an enterprise AI call center around the way you operate
Tell us what your organization needs to handle, which systems it relies on and where the solution needs to run. Let's define a TeleWizard project that fits. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What can TeleWizard handle as an enterprise AI answering service?
TeleWizard can answer calls, collect enquiry details, book appointments, use connected systems for information and actions, and route callers to the appropriate team. It can also consult a team member by phone or SMS and bring the answer back to the caller. The workflows are configured around your organization's instructions and supported integrations.
Which custom deployment options does TeleWizard offer?
TeleWizard offers dedicated environments, customer-managed cloud, private cloud and sovereign deployment options according to project requirements. On-premises deployment is subject to technical review, including whether the selected LLM and supporting services can perform the required workflows in that environment.
What does sovereign AI deployment mean with TeleWizard?
It means deploying the solution so that it and its data remain within an agreed country or region. If your organization requires everything to stay within one country, that country forms the geographic boundary for the project. The deployment and compatible services are scoped around that requirement.
How does sovereign deployment differ from on-premises deployment?
Sovereign deployment defines the geographic boundary within which the solution and its data remain. On-premises deployment describes hosting within your organization's own infrastructure. They can overlap, but an on-premises proposal needs a technical review of the selected LLM and supporting services before its feasibility is confirmed.
Can government organizations use TeleWizard for public-service enquiries?
A project can be configured around approved service information, appointment booking, enquiry capture and routing to the relevant department. The strategy call is the place to review those workflows alongside your organization's deployment and operating requirements.
Can TeleWizard connect to Salesforce or our internal systems?
TeleWizard offers custom integration services for Salesforce and other enterprise systems. We scope the records, actions and workflows required for your project. Existing connectors are also available for CRM, helpdesk and scheduling use cases; the integrations page explains the available connections.
Do customers have the same conversation history across every channel?
Channel histories are separate. When channels connect to the same CRM, the relevant customer records support continuity across conversations. We define the information and actions each workflow needs during setup.
Can the AI ask an employee for information without handing over the whole conversation?
Yes. The AI agent can call or text a relevant team member, ask for the information it needs and relay the response in the original customer call or chat. The workflow should also define what happens if the team member is unavailable.
Does AI Supervisor review messaging as well as calls?
Yes. AI Supervisor reviews conversations across every supported channel. It checks adherence to instructions and business rules, suggests communication improvements and identifies business issues that may be creating friction for customers.
Can an enterprise project use our preferred LLM provider?
TeleWizard can connect to different LLM providers and their custom deployments, subject to the selected model's capabilities. Share your preferred provider or deployment arrangement so we can assess it against the required workflows, hosting and data-location requirements.
How is an enterprise project priced?
Pricing is quotation-based, with a recurring plan that includes credits and a separate setup fee. Setup depends on factors such as workflow complexity, the number of operations, connected systems, script length and languages. Custom deployment requirements form part of the project discussion. Our team will reach out to arrange a strategy call.
What should we prepare for the strategy call?
Bring the main service workflows, your expected usage, the channels and languages you need, and the systems the agent must connect to. For custom or sovereign deployment, include your hosting, data-location and operating requirements, plus any model or speech-service restrictions your team has already defined.