Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
An AI booking agent for Instagram DMs
Make booking part of the conversation, with the explanation and questions your business needs first.
Explain the service
Help the customer understand what you offer and what an appointment includes.
Ask what matters
Collect the information your booking process requires, using questions you agree with our team.
Book the appointment
Complete the booking through the scheduling workflow connected to your agent.
The appointment is one possible next step. The agent can also answer a service question without turning every conversation into a booking request.
Check with your team before the customer books
An appointment question may need a person’s input. The AI can call or text the relevant team member and return with their answer in the same Instagram DM.
Identify the appointment question
The customer asks something about a service that needs your team’s input. The AI explains that it will check.
Ask your team by phone or SMS
The agent contacts the relevant person and asks the questions needed to clarify the appointment request.
Bring the detail back to the DM
After receiving the team member’s answer, the AI shares it with the customer so the booking conversation can continue.
The same approach can support other customer questions. For order requests, the agent can also retrieve details and status through your connected system.
AI Supervisor
See what stands between interest and the next step
AI Supervisor reviews Instagram conversations for communication quality and business friction.
Check the path to booking
Did the agent explain the appointment and ask the required questions? Supervisor checks whether the conversation followed your instructions.
Find the unclear detail
If customers hesitate over what a service includes or how it is priced, Supervisor can flag the issue and suggest a clearer approach.
Your team chooses the improvements to make. Recommendations do not automatically change your offering or business rules.
Represent your business in your customers' languages
TeleWizard supports more than 50 languages. Include the languages your audience needs, together with your business information and tone.
Instagram is an optional messaging channel in your TeleWizard setup. Add it alongside phone, website chat or other channels according to your business needs.
Configured instructions and workflows can be used on the channels you enable. We define the channel and integration scope in your quotation.
A team behind the technology
A team behind your Instagram agent
We manage the process, configuration, integrations and testing, so the conversation reflects how your business works.
Identify the DM requests
Choose the questions and booking inquiries that matter to your business.
Shape the conversation
Prepare service information, required questions, instructions and languages.
Connect and test
Set up the channel and agreed actions, then test representative inquiries.
Support and improve
Maintain the agent and review insights from the conversations.
Give Instagram interest a clear path forward
Tell us about the DMs your business receives and the booking or inquiry process you want to offer. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What can an Instagram AI chatbot do for business DMs?
It can handle ongoing conversations, answer questions about your business and book appointments. It can also check order details and status, email relevant team members and route messages through the connections configured for your process.
Can customers book an appointment in an Instagram DM?
Yes. We can include booking in the conversation, together with an explanation of the service and the questions your process requires before an appointment is made.
Can the agent answer questions without pushing a booking?
Yes. Your instructions define how it responds to different requests. A customer who needs information can get an explanation, while a booking inquiry can follow your appointment workflow.
Can the agent continue the conversation as a customer asks more questions?
Yes. It can work through follow-up questions and take actions during the exchange. For example, a customer can ask what a service includes, clarify a detail and then book an appointment through the connected scheduling workflow.
Can the Instagram agent ask a team member for information during a DM?
Yes. The agent can tell the customer it is checking, contact the relevant team member by phone or SMS and relay their answer back in the original DM. This can help with appointment questions, service details or other requests that need someone’s input. Connected order lookups, message routing and emails to your team are also supported.
Can the agent use our service information and tone?
Yes. We configure its responses using your business knowledge and instructions, including the way you want your offering and next steps explained.
Can we connect the conversation to business systems?
Yes. We connect the systems and actions your Instagram process needs, including custom integrations. When Instagram and your other channels use the same CRM, the information available through that connection supports continuity across conversations. Instagram’s conversation history remains separate.
Can the Instagram agent use different languages?
TeleWizard supports more than 50 languages. We include your selected languages in the setup scope alongside your business information and instructions.
How can we improve the DM experience?
AI Supervisor reviews Instagram conversations for instruction-following, communication gaps and business blockers. It recommends improvements for your team to review.
How do we add Instagram to TeleWizard?
Instagram is a messaging add-on. Tell us the requests and actions you want it to handle, and our team will work through the setup and integration scope with you before testing the agent.