Service questions
Explain your process, what a service includes and the business details customers need to decide.
AI Phone Agent Demo Line
Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Two-way SMS, with a purpose
A short message can still contain an important request. Give your agent a clear path from the first question to a useful action.
A customer asks which service fits their needs. The agent explains your offering and asks the questions you want answered. If the next step is an appointment, booking can be part of that exchange.
You define the information and rules. We build the conversation and connect the actions needed to carry it out.
AI SMS customer service for everyday requests
Start with the texts that repeatedly take your team's attention.
Appointment requests
Collect the necessary details and book through the scheduling workflow built into your agent.
Questions for your team
Keep the customer in the SMS conversation while the AI calls or texts the relevant team member, asks for the needed information and brings their answer back.
Business texting built around your instructions
The agent should know what to ask, what to explain and what action comes next.
We work through your SMS use cases with you, then configure the business knowledge, questions and actions behind the replies. Custom integrations can connect the process to the systems your business uses.
SMS is an optional messaging channel alongside TeleWizard's phone agents. Choose the channels you need, with support for more than 50 languages across the platform.
AI Supervisor
Find the friction in a short exchange
AI Supervisor reviews SMS conversations for the details that are easy to overlook when messages are brief.
Check that the essentials were covered
Did the agent ask the required questions and explain the next step clearly? Supervisor checks the exchange against your instructions.
Understand why a customer hesitated
A fee or unclear service description can interrupt a text conversation. Supervisor highlights business friction and suggests improvements.
Your team decides what to change. TeleWizard provides ongoing support and maintenance for the agent.
A team behind the technology
Build an SMS workflow your team can use
Our team manages the work from process discovery through testing, so the channel has a clear role in your customer service.
Select the requests
Identify the customer texts and actions the agent should handle.
Shape the replies
Configure your business information, questions, instructions and languages.
Connect the workflow
Set up the SMS channel and integrations included in your quotation, then test the conversations.
Keep it supported
Maintain the agent and review changes as your business needs evolve.
Give customer texts somewhere useful to go
Tell us which SMS requests your business handles and what should happen next. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What is an AI SMS agent?
It is an AI agent that communicates with your customers through text messages. TeleWizard builds its replies and actions around your business information, questions and instructions.
Can it have a conversation rather than send a fixed reply?
Yes. The SMS agent can answer a customer's question and ask follow-up questions as part of your business workflow. You define what it needs to explain, collect and do.
Can customers book an appointment by text?
Appointment booking can be included in your SMS workflow. We build the questions and booking action around your process and connected scheduling system.
Can the SMS agent check a question with someone on our team?
Yes. The agent can tell the customer it will check, then call the relevant team member or ask them by SMS. Once the team member answers, the AI relays the information in the customer’s original SMS conversation. The internal team exchange stays separate from the customer conversation.
How does SMS fit with TeleWizard's phone agents?
SMS gives customers a text option alongside phone. Connect both channels to the same CRM to support continuity using the customer information available through that connection. SMS and call histories stay separate, while your configured instructions and workflows can be used on the channels you enable.
Can the agent communicate in more than one language?
TeleWizard supports more than 50 languages. Your required languages are agreed as part of the setup, so the agent can serve the audience your business needs to reach.
Can we review the quality of SMS conversations?
AI Supervisor reviews SMS exchanges for adherence to your instructions, communication gaps and business blockers. It suggests improvements for your team to evaluate.
How is the SMS channel priced?
Messaging is an add-on to your quotation-based plan. Your project scope includes the channels, actions, integrations and languages you need. Ongoing support and maintenance are included with the subscription.