The customer's question
Use the email request and your business information to understand what the customer is asking.
AI Phone Agent Demo Line
Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Read beyond the message body
Give your email process an agent that can understand the information customers provide.
Images and attachments
TeleWizard can understand images and email attachments as part of the request, bringing useful context into the conversation.
We build the agent around what your business needs to know and the actions it should take next.
Turn an email inquiry into a useful workflow
Connect understanding with the work your customer needs.
Explain your services
Use your business knowledge to address questions about your offering, process and next steps.
Handle an appointment request
Include booking in the email workflow, using the information and scheduling process agreed during setup.
Connect a business action
Build the integrations your process needs, with the systems and actions defined in your quotation.
Turn an emailed inquiry into a phone conversation
An inquiry from a directory or your website can become a call with your AI phone agent. Move from the initial email to a conversation about what the prospect needs.
Receive the inquiry
A prospect’s inquiry arrives by email from a directory or your website.
Start the phone conversation
Your email agent initiates a phone call to the prospect through the workflow configured for your business.
Handle the request
The phone agent discusses their needs and takes the agreed next step, such as arranging an appointment.
TeleWizard connects the email and phone workflow around the inquiries your business receives and the actions you want the agent to handle.
AI Supervisor
Make support emails clearer with AI Supervisor
AI Supervisor reviews email conversations for communication quality, adherence to your instructions and business friction.
Check the response against the request
Review whether the agent followed your instructions and explained the next step clearly. Supervisor highlights communication gaps and suggests improvements.
Find the recurring obstacle
If a service description or fee is creating confusion, Supervisor can identify that business issue for your team to address.
Your team decides which recommendations to implement. The agent does not rewrite your business rules on its own.
A team behind the technology
We build the email process with you
TeleWizard manages discovery, configuration, integration and testing, with ongoing maintenance and support included in the subscription.
Choose the requests
Identify the customer emails and information your agent should work with.
Define the response and action
Configure your business knowledge, instructions, languages and next steps.
Connect and test
Set up the email workflow and agreed integrations, then test representative requests.
Maintain and review
Keep the agent supported and use Supervisor recommendations to guide improvements.
Build an email workflow around the requests you receive
Tell us what arrives in your inbox and the work you want the agent to handle. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What does an AI email agent do for customer support?
It helps handle customer requests using your business information and the workflow built for your process. TeleWizard can understand the email, images and attachments, with actions such as booking included in the setup you agree with our team.
Can the agent understand images and email attachments?
Yes. Image and email-attachment understanding are supported, so useful information does not have to appear only in the message body. We build the handling of those requests into your email process.
Can an email request lead to an appointment booking?
Yes. Appointment booking can be included in the email workflow. We agree on the information needed and the scheduling process during setup.
Can an email inquiry trigger a phone call to the prospect?
Yes. When an inquiry arrives by email from a directory or your website, the email agent can initiate a call to the prospect. The AI phone agent then discusses what they need and handles the actions configured for that process, such as booking an appointment. TeleWizard sets up the connected email and phone workflow with you.
Can I use TeleWizard to send cold emails?
No. TeleWizard does not support cold emails or cold calling. The email-to-phone workflow follows an inquiry the prospect has already sent through a directory or website.
Can it use our business information in email conversations?
Yes. We configure the agent with the knowledge and instructions your business provides, including how you want services and next steps explained.
Can email be part of a wider TeleWizard setup?
Yes. Add email alongside phone, website chat and other channels. Connecting those channels to the same CRM gives the conversations shared customer context through that connection, while each channel retains its own history. We configure the instructions, workflows and integrations for the channels you choose.
Can the email agent work in different languages?
TeleWizard supports more than 50 languages. The languages you need are included in your project scope and configured for your business.
How do we review the quality of email conversations?
AI Supervisor reviews email conversations for instruction-following, communication issues and business blockers. It provides recommendations for your team to consider and act on.
What support is included after setup?
Ongoing support and maintenance are included with the subscription. New actions, languages or other change requests may require additional fees; your quotation sets out the initial project scope.