Ask the questions that matter to your sales process

Replace a bare name and phone number with a more useful picture of the inquiry.

  1. Understand the need

    Find out which service or product the prospect is interested in and what they are trying to achieve.

  2. Gather the right details

    Ask the questions your team uses to assess an inquiry, such as requirements, location, timing or budget where relevant.

  3. Answer the buying questions

    Use your approved product, service and pricing information to help the prospect understand the offer.

  4. Choose the next step

    Arrange a consultation, transfer the call or collect a request for your team to follow up.

Handle the inquiry before it reaches a salesperson

Give each type of sales call a purpose.

“Is this service right for us?”

Explain your services and collect the requirements your team needs to assess the fit.

“Can I get a quotation?”

Capture what the prospect needs quoted and the details your team needs to prepare a response.

“Can I speak to someone?”

Help the prospect reach the relevant person or book a sales consultation.

An inquiry received by email from your website or a directory can also start a phone conversation. The email agent can initiate a call to the prospect so the phone agent can discuss their requirements and arrange the next step.

Bring your specialist’s answer into the sales conversation

Keep a promising inquiry moving when the prospect has a project question that needs your team’s expertise.

  1. The prospect explains the requirement

    When a project detail needs a specialist, the AI asks the prospect to wait while it checks with your team.

  2. The AI calls or texts the specialist

    It asks the relevant team member about the specific requirement and gets their answer.

  3. The prospect gets the answer

    Once the specialist replies, the AI brings the answer back to the original call or chat so the prospect can continue discussing the next step.

Introduce the prospect before connecting the call

A warm transfer gives your sales team a heads-up about the inquiry before they accept the conversation.

When someone can take the call

The agent puts the caller on hold, calls the destination, explains the inquiry and connects the call when the person is ready.

When the person is unavailable

The agent returns to the prospect and can take a message to send to the destination’s email.

When your channels connect to the same CRM, the information available there can support continuity as a prospect moves from a message to a call. Each channel retains its own conversation history.

AI Supervisor

Hear what gets in the way of the sale

AI Supervisor reviews sales conversations for instruction adherence and business friction, then recommends improvements.

Strengthen the first explanation

Check whether the agent asked the required questions and explained the service clearly.

Spot recurring objections

Find issues such as prospects hesitating over a fee or misunderstanding what is included, so your team can decide what to improve.

A team behind the technology

Build your first sales conversation with our team

We build the first conversation around how your team qualifies and responds to real inquiries.

  1. We Learn Your Process

    Share your common inquiries, qualification questions, approved answers and sales handoff process.

  2. Train & Connect the AI

    We configure the agent and the booking or integration connections needed for the agreed workflow.

  3. Go Live

    Test realistic prospects, quotation requests and calls that need a salesperson before going live.

  4. Monitor, Improve & Grow

    Review conversations and Supervisor recommendations with ongoing maintenance and support.

Give your sales team more to work with

Tell us what makes an inquiry useful to your team and how you want prospects to take the next step. Our team will reach out to arrange a strategy call.

Frequently Asked Questions

  1. How does TeleWizard qualify an inbound lead?

    The agent asks the questions you define and collects the information your sales team needs. This can include the prospect’s requirements, location, timing and budget where relevant. You decide which questions belong in your sales process.

  2. Can the agent check a sales question with a team member?

    Yes. The agent answers from your approved product, service and pricing information. When a prospect asks about a specific project requirement, it can call or text the relevant team member, get their answer and bring it back to the original call or chat. The prospect can continue with the AI agent.

  3. Can a caller request a quotation?

    Yes. The agent can collect the requirements and contact details for a quotation request. That gives your team the information it needs to prepare the next step.

  4. Can TeleWizard book sales consultations?

    Yes. A configured booking workflow can collect the required details and create an appointment through a connected scheduling tool, allowing the prospect to arrange a conversation during the call.

  5. Can the agent transfer a promising inquiry to a salesperson?

    Yes. With a warm transfer, the agent calls and briefs the destination before connecting the prospect. If that person is unavailable, the agent returns to the caller and can take a message to send by email.

  6. Can TeleWizard call a prospect after an inquiry arrives by email?

    Yes. An inquiry received by email from your website or a directory can trigger the email agent to initiate a phone call to the prospect. The phone agent can discuss what they need and help arrange the appropriate next step. This workflow follows an inquiry the prospect has already made.

  7. Does TeleWizard support cold calling or cold email?

    No. TeleWizard does not support cold calling or cold email. It can follow up on an inquiry a prospect has made, including initiating a phone conversation after an inquiry arrives by email from your website or a directory.

  8. Can we use the same sales instructions on messaging channels?

    Yes. Messaging is available as an add-on. Enabled channels can use your configured sales instructions and workflows, including inquiry capture and booking.

  9. How can we see where sales inquiries get stuck?

    Review call summaries and transcripts alongside AI Supervisor’s recommendations. Supervisor checks communication and instruction adherence and identifies business friction, such as repeated questions about a fee or the scope of a service.

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