Welcome to the TeleWizard website and related services (collectively, the “Services”). This Privacy Policy explains how NextGen AI Tech, LLC and its affiliates (“NextGen AI Tech,” “TeleWizard,” “we,” “us,” or “our”) collect, use, disclose, store, and otherwise process personal information in connection with the Services.
This Privacy Policy applies to information collected through our website, account portal, communications, and business operations where we act as a controller of personal information. In some cases, TeleWizard also processes information on behalf of customers as a service provider or processor. In those cases, the customer controls the relevant processing, and the customer’s privacy policy may also apply.
If you use the Services on behalf of a company or other organization, you represent that you are authorized to do so. If you are an end user interacting with a business that uses TeleWizard, your information may be processed by TeleWizard on that business’s behalf.
TeleWizard’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements, where applicable.
TeleWizard may act either as a controller or as a processor/service provider depending on the context. We act as a controller for information we collect about website visitors, leads, prospects, event attendees, account administrators, billing contacts, job applicants, and others who interact directly with us for our own business purposes.
We act as a processor or service provider when we process personal information on behalf of a customer that uses TeleWizard in its business operations, such as customer communications, call handling, messaging, scheduling, workflow automation, and related services. In those cases, our processing is governed by our agreement with the customer, and requests relating to that information should generally be directed to the customer first.
We collect information you provide directly to us, information collected automatically when you use the Services, information we receive from integrations and service providers, and information we process on behalf of customers.
If you connect third-party systems to TeleWizard, we may receive information from those systems in order to provide the requested functionality. Examples may include calendars, CRM systems, helpdesk tools, telephony providers, messaging providers, scheduling platforms, payment tools, email providers, and other business software that you choose to connect.
Our customers may use TeleWizard to process information about their own callers, leads, clients, patients, customers, contacts, staff, vendors, or other end users. This may include names, phone numbers, email addresses, scheduling details, call recordings, messages, transcripts, notes, case or matter details, and other data that the customer chooses to process through the Services.
We use personal information for the following business and commercial purposes, as applicable:
If you provide your mobile number to TeleWizard for account verification, password reset, login authentication, or other account-security features, we may send you transactional text messages such as one-time passwords, verification codes, and security alerts.
Message frequency varies depending on your account activity and the actions you request. Message and data rates may apply. Reply HELP for help and STOP to opt out. Carriers are not liable for delayed or undelivered messages.
We use your mobile number and related messaging data to deliver and administer these transactional messages, maintain message records, detect abuse, and support account security.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Depending on how the Services are configured by TeleWizard or by a customer using TeleWizard, the Services may process calls, voicemails, messages, recordings, transcripts, summaries, notes, scheduling details, and related communication metadata in order to provide the requested functionality.
Where customers enable recording, transcription, summarization, routing, or similar features, TeleWizard may use third-party subprocessors to help provide those features, subject to contractual and operational controls. Customers are responsible for determining whether they need to provide call-recording or similar notices and obtain any required consents under applicable law.
TeleWizard does not use customer communication content for advertising. If a subprocessor is contractually permitted to retain or use limited service data for support, troubleshooting, abuse prevention, or model improvement, such processing will be subject to that provider’s applicable terms, the controls available for the relevant service, and our agreements with that provider. Where opt-out, zero-retention, or similar controls are available and enabled, processing will be limited accordingly.
TeleWizard and its authorized service providers may access, review, monitor, and analyze calls, recordings, transcripts, call logs, summaries, notes, messages, and related metadata for customer support, onboarding, quality assurance, troubleshooting, fraud prevention, abuse prevention, billing review, legal compliance, enforcement of our agreements, and service improvement, subject to applicable law and our contractual obligations.
If you connect Google services to TeleWizard, we may access and process Google user data such as calendar events, event metadata, availability information, and related account data necessary to provide scheduling, appointment management, calendar synchronization, and other requested user-facing features.
We use Google user data only for the purposes disclosed in this Privacy Policy and in any related in-product disclosures. We do not use Google user data for advertising, and we do not sell Google user data.
We store and protect Google user data using reasonable technical and organizational safeguards. We retain Google user data only for as long as necessary to provide the relevant functionality, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate backups and security records.
You may revoke TeleWizard’s access to your Google account through your Google account settings or by disconnecting the integration within TeleWizard, subject to any data we are required or permitted to retain under applicable law or contract.
We may share personal information in the following circumstances:
We may also share aggregated or de-identified information that does not identify you personally, except where prohibited by applicable law.
We and our service providers may use cookies, pixels, local storage, SDKs, and similar technologies to operate the website, remember preferences, understand usage, analyze performance, protect security, and improve the Services.
Depending on your jurisdiction and our practices at the time, we may also use certain analytics or advertising technologies subject to your consent where required by law. You can control cookies through your browser settings and, where available, through cookie preferences presented on the website.
If you disable certain cookies or related technologies, some features of the website or Services may not function properly.
We may send you marketing communications about TeleWizard’s products, services, events, and updates where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us.
Even if you opt out of marketing communications, we may still send you transactional or service-related communications such as account notifications, billing messages, support responses, security alerts, and policy updates.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, enforce agreements, resolve disputes, detect and prevent abuse, meet legal obligations, and maintain appropriate backup, audit, and security records.
Retention periods may vary depending on the nature of the information, the context in which it was collected, the Services used, contractual requirements, and legal or regulatory obligations.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include encryption in transit, access controls, authentication controls, logging, monitoring, and vendor management practices.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
TeleWizard may process and store personal information in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws of your country or region.
Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.
Depending on your location and the applicable law, you may have rights relating to your personal information, which may include the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where processing is based on consent.
To exercise your rights, please contact us using the details below. We may need to verify your identity before responding. If we process your information on behalf of a customer, we may direct your request to that customer or work with the customer to respond, as appropriate.
You may also have the right to appeal a decision we make about your privacy request where applicable law provides that right.
California residents may have additional rights under California law, including rights to know, access, correct, delete, and opt out of certain forms of sharing, subject to legal exceptions. We do not knowingly sell personal information in exchange for money. Where California law treats certain advertising-related data practices as “sharing,” we will honor applicable opt-out rights.
We will not discriminate against you for exercising any privacy rights available under applicable law.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy rights, our legal bases for processing personal information may include performance of a contract, compliance with legal obligations, legitimate interests, and consent where applicable.
If we rely on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing that occurred before withdrawal.
You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
The Services are intended for business use and are not directed to children. We do not knowingly collect personal information directly from children where prohibited by applicable law. If you believe a child has provided personal information to us in violation of applicable law, please contact us so that we can investigate and take appropriate action.
The Services may link to or interoperate with third-party websites, platforms, and services. Those third parties have their own terms and privacy policies, and we are not responsible for their practices.
We may revise this Privacy Policy from time to time. When we do, we will post the updated version on the website and update the effective date at the top of the Policy. Where required by law, we will provide additional notice or obtain consent for material changes.
If you have questions about this Privacy Policy or want to submit a privacy request, please contact:
NextGen AI Tech, LLC
ATTN: Legal Department
2261 Market Street STE 10059
San Francisco, CA 94114
Email: admin-at-telewizard.ai