Talk to a Demo AI Receptionist
Call this demo line to experience how TeleWizard answers calls, understands callers, and responds naturally in real time.
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Keep the conversation connected to the Zendesk request
Customers may call with a new issue, an extra detail or a simple question about progress. Give each call a useful outcome.
TeleWizard can create a ticket for a new request, update an existing ticket and give the caller an update on its progress. Custom fields and forms let the conversation gather the details your support operation uses.
For example, a customer calls about a repair already being handled by your team. The agent can provide the ticket update and, if the customer shares a new detail, update that ticket through the configured workflow. A request that needs a person follows your handoff instructions.
From the first call to the next ticket update
Build the agent around the Zendesk actions that keep your support work moving.
Create the request in Zendesk
Ask about the issue and create a ticket for the customer’s request.
Capture the details your team needs
Use custom fields and forms to collect the information relevant to your support process.
Handle the follow-up
Give the caller a ticket update or update the existing ticket with new information.
Bring in a person when needed
Follow your handoff rules. A warm transfer briefs the destination before connecting; if they are unavailable, the agent can return to the caller and take a message for email delivery.
Keep the conversation available for review
Support improvements start with understanding what was said and what the customer needed.
TeleWizard provides call summaries and transcripts that help your team review the interaction, the information collected and the agreed next step.
Use that record to review your instructions and discuss changes with our team as your support process evolves.
AI Supervisor
Turn support conversations into practical improvements
AI Supervisor reviews how the conversation was handled and which business issues surfaced.
Review the customer experience
Check whether the agent followed the support instructions and explained the next step clearly.
Find issues worth addressing
Review business friction raised during the call and the suggested improvements your team may want to make.
Your team decides which recommendations to act on.
A team behind the technology
A managed Zendesk integration, built around your operation
We work with your team from the first workflow discussion through configuration, testing and ongoing maintenance.
Define the support journey
Agree the new-ticket requests, follow-up questions, custom forms and fields the agent should handle.
Connect the agreed workflow
We configure TeleWizard and connect the Zendesk ticket actions included in your scope.
Test the caller experience
Review ticket creation, updates and caller status requests, alongside the handoffs your operation depends on.
Maintain and support
Ongoing support and maintenance are included in the subscription. New actions and changes are scoped separately when needed.
Connect the next support call to the work happening in Zendesk
Show us the ticket requests, updates and handoffs your team manages. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What does TeleWizard’s Zendesk AI voice integration do?
TeleWizard can create Zendesk tickets, update existing tickets and give callers ticket updates. It also supports custom fields and forms, with conversation instructions and handoffs configured around your support process.
Can the agent create a Zendesk ticket during a call?
Yes. The agent can gather the customer’s request and required information during the conversation, then create the ticket in Zendesk.
Can customers call for an update on an existing ticket?
Yes. TeleWizard can give callers ticket updates from Zendesk and update a ticket when the customer provides new information. We agree how those requests should be handled during setup.
Can we use our Zendesk custom fields and forms?
Yes. The integration supports custom fields and custom forms. We configure the conversation to collect the information your support workflow needs.
Do we keep using Zendesk?
Yes. Your team keeps managing tickets in Zendesk. TeleWizard connects the configured customer conversation to ticket actions and the handoff process you want.
Can the AI answer routine questions before opening a ticket?
Yes. We configure the agent with your approved information and instructions. It can answer routine questions and follow your rules for when a ticket or a person is needed.
Can a caller be transferred to a person?
Yes. TeleWizard supports warm and blind transfers. A warm transfer contacts and briefs the destination before connecting the caller; a blind transfer connects directly. If a warm-transfer destination cannot take the call, the agent can return to the caller and take a message for email delivery.
Can the agent check a repair question with our team during the conversation?
Yes. If a customer needs a detail from the person handling a repair, TeleWizard can contact that team member by phone or SMS, get their answer and relay it in the original call or chat. The customer stays with the AI agent. This team consultation is separate from reading or updating the Zendesk ticket.
How can our team review the call afterward?
TeleWizard provides call summaries and transcripts. AI Supervisor also reviews the conversation for communication gaps and business issues, then suggests improvements. Your team decides what to change.
Can we add web chat to the ticket workflow?
Yes. Phone and web chat can use the same configured agent, actions and integrations. Messaging is an add-on, and we include the channels and workflows you need in the setup discussion.
How do setup and ongoing support work?
TeleWizard’s team defines the scope with you, configures the agent and integration, and tests the workflow. There is a separate setup fee and a recurring plan with credits. Ongoing maintenance and support are included; additional actions or other changes may require further fees.