Services and products
Explain what you offer and the differences customers need to understand.
AI Phone Agent Demo Line
Ask the AI information desk a question
Choose a business scenario and ask the demo agent the practical questions a new customer would ask. Try the AI phone demo and ask it to role-play your business.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Make your business easier to understand
Put the answers customers need into a conversation they can have whenever they call.
Opening hours and locations
Answer practical questions about when and where to reach your business.
Policies and preparation
Explain your approved requirements, such as what to bring to an appointment or how a service works.
Fees and what is included
Give your approved pricing information and explain what the customer receives for that price.
Your information, explained in your voice
Customers should hear your business’s answers, not a generic description of your industry.
We configure the agent with your approved information, instructions and preferred tone. Website and document scans help bring that material into setup, alongside the questions your team hears most often.
Keep the information useful as your business changes. Updated services, prices and policies can be incorporated into your knowledge and workflow.
Get the answer from the people who know
Some questions need information that only your team has. The agent can check with them while keeping the customer in the conversation.
Ask your team for the missing detail
For a question about arrangements at a particular location, the agent can call or text the relevant team member, get their answer and share it with the customer on the original call or chat.
Capture what your team needs
Take a message or callback request with the caller’s contact details and reason for getting in touch.
Connect them with a person
Transfer the call to a person or department when that is the right path in your configured process.
AI Supervisor
Find the questions your information is not answering well
AI Supervisor reviews interactions and suggests improvements to communication and the business process.
Make explanations clearer
Review whether the agent followed your instructions and explained your information in a way the caller could understand.
See where customers hesitate
Spot recurring uncertainty about a policy, service or fee, and decide whether the explanation or the underlying process needs attention.
A team behind the technology
Turn your approved information into useful answers
Our team turns your approved business information into an information desk customers can talk to.
We Learn Your Process
Gather the questions customers ask and the answers, policies and handoff rules your team approves.
Train & Connect the AI
We configure your agent’s knowledge, tone and the next steps it should offer.
Go Live
Test realistic questions and the paths for callers who need a person before activating the agent.
Monitor, Improve & Grow
Review conversations and recommendations with ongoing maintenance and support.
Give your team a break from the repeat questions
Tell us what customers ask most and which answers, policies and next steps you want them to hear. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What is an AI information desk?
It is an AI agent configured to explain your business’s information in conversation. TeleWizard can answer common questions about services, opening hours, locations, policies and fees, using the material and instructions you approve.
How is this different from a customer-support workflow?
The information desk focuses on explaining information and answering routine questions. A customer-support workflow focuses on a customer’s issue, the details needed to understand it and the steps or handoff needed to address it.
What information do we provide during setup?
Share your approved FAQs, service details, policies and other material the agent should use, along with preferred wording and instructions for handing a caller to your team. Initial website and document scans are included in setup.
Can we update answers when our business changes?
Yes. Knowledge and workflow updates can be made as your services, pricing or policies change. The pricing page explains how setup and subsequent changes are charged.
Can the agent explain our prices and what is included?
Yes. It can use your approved pricing and service information to explain the offer. This is useful when a customer needs to understand a fee or compare your services before taking the next step.
Can someone ask for a person rather than an automated answer?
Yes. We configure handoff instructions for your team. The agent can transfer to a person or department or take a message when the caller needs follow-up.
Can our information desk work in more than one language?
TeleWizard supports 50+ languages. We configure the language experience around your customers and the business information you want the agent to explain.
Can customers ask these questions through messaging?
Yes. Messaging is an add-on. Enabled channels can use your configured business information and instructions, giving customers another way to ask questions when they prefer to write.