Answers that reflect your business
Use your approved service information, policies and FAQs to explain what you offer and what the caller should do next.
AI Phone Agent Demo Line
Try an AI phone answering conversation
Call as a prospective customer, ask about a service and try asking for the right person. Try the AI phone demo and ask it to role-play your business.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Your business, answered with care
A caller may need a simple answer, a new appointment or a person who can help. TeleWizard guides that first conversation around the way your business works.
Details worth handing over
Collect the caller’s name, contact details and reason for calling, along with the questions your team needs answered.
A useful next step
Book through a connected scheduling tool, take a message or transfer the call to the appropriate person or department.
From answering the call to moving it forward
Choose the tasks that belong in your answering workflow.
Welcome new inquiries
Explain services and collect the information needed for a consultation or follow-up.
Arrange appointments
Collect booking details and arrange an appointment through your connected scheduling system.
Check with your team during the call
When an answer needs a team member, the agent can ask the caller to wait, contact that person by phone or SMS and return with their answer. The customer stays in the original conversation.
Keep a clear record
Review call summaries and transcripts to see what was discussed and what the caller needed.
A handoff that suits the conversation
Choose warm or blind transfers to match how your team receives calls.
Warm transfer
- Caller
- AI agent
- Recipient
- Places the caller on hold
- Calls and briefs the recipient
The caller waits on hold while the agent calls and briefs the destination. If the person is ready, the call connects. Otherwise, the agent returns to the caller, shares any message from the destination and can take a message to send by email.
Blind transfer
- Caller
- Recipient
The agent connects the caller directly to the destination. TeleWizard does not monitor whether that destination answers after the transfer.
AI Supervisor
Make the next conversation better
AI Supervisor reviews interactions for both communication quality and business friction, then recommends changes for your team to consider.
Was the service explained clearly?
Review whether the agent followed your instructions, asked the required questions and made the next step understandable.
What is holding callers back?
Surface recurring objections or points of confusion, such as callers hesitating because they do not understand a service fee.
A team behind the technology
We build your answering service around your business
We build the answering workflow with you, from the first greeting to the way a message reaches your team.
We Learn Your Process
Walk us through your calls, common questions, appointments and transfer destinations.
Train & Connect the AI
We configure your agent, approved information and the connections needed for your workflow.
Go Live
Test representative calls and handoffs with our team before activating your setup.
Monitor, Improve & Grow
Review summaries and Supervisor recommendations with ongoing maintenance and support.
Make your next business call count
Tell us what callers need and how your team handles them. We’ll shape an answering workflow around your business. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What can an AI phone answering service do beyond taking messages?
TeleWizard can answer from your approved business information, collect inquiry details, book through connected scheduling tools and transfer calls. We configure those tasks around your process, so the conversation has a useful next step.
Can I keep my current business phone system?
Yes. TeleWizard is compatible with business phone systems. We plan the connection and call routing with you so your existing phone setup can work with the AI agent.
Can TeleWizard answer only when our team is unavailable?
Yes. You can use TeleWizard for after-hours or overflow coverage as well as general answering. The after-hours and overflow solution focuses on which calls reach the agent and how those callers should be helped.
What happens when a caller wants to speak to someone?
The agent can transfer to a person or department in your directory. A warm transfer checks with the destination first; if they cannot take the call, the agent returns to the caller and can take a message. A blind transfer connects directly without monitoring whether the destination answers.
How does the agent learn about our business?
We learn your process and configure the agent with your instructions and approved business information. Initial website and document scans are included in setup. Knowledge and workflow changes can be made as your business develops.
Which languages does TeleWizard support?
TeleWizard supports 50+ languages, including English, Spanish, French, German, Italian, Portuguese and Arabic. We configure the language experience for the customers your business serves.
Can customers use messaging as well as phone calls?
Yes. Messaging is available as an add-on. Enabled channels can use your configured instructions and workflows to answer questions, collect details and help customers take the next step. Each channel has its own conversation history; connecting the channels to the same CRM supports continuity through the information available there.
What can our team review after a call?
Call summaries and transcripts show the conversation and the details collected. AI Supervisor also reviews instruction adherence, communication gaps and business friction, then suggests improvements for your team.
Can the AI phone agent make cold calls?
No. TeleWizard does not support cold calling or cold email. Inquiry-triggered follow-up is supported: an email inquiry from your website or a directory can initiate a phone conversation with the prospect about their needs.