Routine help
Explain approved policies, answer product or service questions and guide the troubleshooting steps you provide.
AI Phone Agent Demo Line
Try a customer-support conversation
Ask the demo agent to role-play your business and work through a routine support question. Try the AI phone demo and ask it to role-play your business.
Demo phone number:
+1-855-965-5679
This is a demo line for testing TeleWizard’s AI phone agent. By calling, you agree to be contacted on the number you used for follow-up purposes.
Start with the issue. Make the next step clear.
Build a first-line support conversation around the questions your customers actually bring to you.
Understand the problem
Ask what happened and collect the details your team needs to understand the request.
Guide the routine steps
Use your approved answers and troubleshooting instructions to help the customer work through the issue.
Put the request in your help desk
Create or update a Freshdesk or Zendesk ticket using the details gathered in the conversation and the custom fields or forms your process needs.
Bring in the right person
Follow your handoff rules when the issue needs a team member, rather than treating every request the same way.
Get your team’s answer while the customer stays with you
An order question may need information from a team member. TeleWizard can get that answer and bring it back to the customer’s call or chat.
Keep the customer informed
The agent explains that it is checking with your team and asks the customer to wait in the current conversation.
Ask the right team member
It places a separate phone call or sends an SMS to ask the questions needed to answer the customer.
Bring the answer back
Once the team member answers by phone or SMS, the agent shares that information in the original call or chat. The customer stays with the AI agent throughout.
Set a clear boundary between routine help and a staff decision
Your support process determines which answers the agent should give and when it should bring in your team.
Staff decisions
Route requests that need judgment or authority to the appropriate person, such as an exception to your published policy.
Turn support conversations into tickets and useful updates
TeleWizard connects with Freshdesk and Zendesk to create tickets, update existing tickets and give customers ticket-status updates. Custom fields and forms let the conversation follow the way your support team works.
Freshdesk
Capture a new request in a ticket, update an existing issue or provide a ticket-status update through your configured Freshdesk workflow.
Zendesk
Create and update Zendesk tickets, provide ticket-status updates and work with the custom fields and forms your support process uses.
Custom integrations
Connect other business systems through a project scoped around the workflow and information your team needs.
AI Supervisor
Use support conversations to improve the process
AI Supervisor reviews the way the agent communicates and the business friction customers encounter, then recommends changes for your team.
Review the support explanation
Check whether the agent followed your instructions and made the next step clear.
Find recurring obstacles
Identify repeated confusion or objections, such as customers struggling to understand a policy, so your team can decide what to change.
A team behind the technology
Build the support workflow with the people who know it
Our team configures the support workflow with the people who know your customers and your policies.
We Learn Your Process
Identify routine issues, approved answers, troubleshooting steps and the requests your team should handle.
Train & Connect the AI
We configure the agent and the agreed connections to your business systems.
Go Live
Test realistic support conversations and handoffs before putting the workflow into service.
Monitor, Improve & Grow
Review summaries and Supervisor recommendations with ongoing maintenance and support.
Build a better first response for your customers
Share the issues that fill your support line and the situations that need your team’s expertise. Our team will reach out to arrange a strategy call.
Frequently Asked Questions
What kinds of requests can AI customer support agents handle?
TeleWizard can answer approved product, service and policy questions, guide routine troubleshooting and collect the details of an issue. We configure those conversations around the help your business provides and the requests your team should handle.
How do you keep the answers aligned with our support policies?
We configure the agent using your approved information, instructions and preferred wording. Your team defines the routine guidance and the situations that should be passed to a person.
Can TeleWizard guide a customer through troubleshooting?
Yes. It can follow the troubleshooting instructions you provide and ask the relevant questions during the conversation. The workflow can include a handoff when the customer needs further help from your team.
What happens if a customer needs a support specialist?
The agent can transfer to the appropriate person or department. With a warm transfer, it calls and briefs the destination before connecting the customer. If that person is unavailable, the agent returns to the caller and can take a message to send by email.
Can TeleWizard create tickets and provide ticket-status updates?
Yes. The Freshdesk and Zendesk integrations support creating tickets, updating tickets and giving ticket-status updates. They also support custom fields and custom forms, so the conversation can collect the information your support process requires.
Can our team review the original conversation?
Yes. Call summaries provide the key points, while transcripts let your team review the conversation itself. These records can help a team member understand what the customer asked and what was discussed.
Can we use AI support outside office hours?
Yes. TeleWizard can provide 24/7 answering and can be used for after-hours or overflow support. Your handoff instructions should reflect when staff members are available.
Can customers get support in other languages or through messaging?
TeleWizard supports 50+ languages. Messaging is an add-on, so enabled channels can continue conversations and carry out configured actions such as checking order details or status, booking an appointment, emailing the relevant team or routing a message. Channel histories are separate; connecting them to the same CRM supports continuity through the information available there.
How does AI Supervisor help our support team?
Supervisor reviews interactions for instruction adherence, communication gaps and business friction. It suggests improvements, such as a clearer explanation of a policy, for your team to review and act on.